How do I track my order?
Once your order ships, you will get a tracking number by email within 24 hours of shipment.
Can I order less than the minimum quantity?
Currently we have no minimum order quantity on the items we stock. In some cases the minimum is a set, e.g., a set of (4) glasses for which is noted a single listed price.
Can orders be cancelled?
Yes, but it really depends on when the cancellation request is made. Orders that have been submitted, but are still waiting to be processed can be cancelled at no charge. However, once your order is submitted to the factory and changes have been made or the item that has been boxed and shipped, cancellation is not possible. Any order that has been personalized cannot be cancelled returned or refunded once work has started. Please call 303-362-0605 or 866-470-0646 immediately to find out whether cancellation is possible
Can orders be changed?
Yes, changes to orders are possible. It really depends on the kind of change and how far along the order processing is. Orders that are still waiting to be submitted to the factory can be changed at no charge. Orders that require engraving and have been submitted to the factory will generally have a change fee of $25.00 per order, provided the work is not too far along. Other changes such as address, gift message or ship upgrade can usually be done if the order is still in house. Stock items (no engraving) that have not been boxed and shipped may be changed Please call 303-362-0605 or 866-470-0646 immediately to determine change capability. See policy and terms sheet for more details.
What happens if I give the wrong shipping address? (Note: We cannot deliver to PO boxes)
Wrong shipping address will likely experience delivery delays. If the address problem can be corrected before the product is scheduled for work or shipment, there is no charge. However, changes made enroute will be charged up to $25 for the change of address fee that UPS charges back. If a product is completely returned to us because of a bad address, we can reship the items to the corrected address for a fee equal to the shipping charges that were assessed on the original order. If the order is returned because of a bad address and the customer refuses to take delivery at an alternate address, the items will be shipped to the original customer.
What is your guarantee?
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only.
What is your Return or Exchange Policy? (Please read this section carefully)
While all merchandise is packed carefully for shipping, damage occasionally occurs. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date. No exceptions. All merchandise must be authorized for return by a “Return Authorization” (RA) number issued by II Engraving to the customer. Returns made without an RA number will not be valid or accepted and no credit will be issued. No refunds or exchanges are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason, regardless if they are defective or damaged. Return Authorized (RA) replacements will be shipped via UPS ground service only. Return Authorized (RA) non-personalized exchange items may incur a restocking fee. Return Authorized (RA) non-personalized returns for credit are not reimbursed for shipping. Express shipping costs will not be reimbursed. Only ground services will be reimbursed. See “Policies and Terms” document for more detail.
Will you share my personal information with other companies?
Protecting your privacy is a high priority. We do not share your information with other any person, organization or company. While we do send out emails on special offers or important company releases, your may indicate your desire to be removed from our e-mailing list via the instructions on any email.